Policies & Agreements please read!!

We recommend reading the FAQ's along with the Policies.

Policies on Purchases and Shipping

1. You must be no less than 21 years old in order to place an order with Prescription Pharmacy Rx.

2. Prescription Pharmacy Rx's shipping and handling fee is $17 US (for USA ) and $20 US (rest of the world) for every 4 items purchased. An order will arrive within 25 consecutive days. On average, a package will arrive between day 10-18 of the 25 day waiting period, although some orders may take as little as 1 week to arrive. It varies for every order, that is why we state the 25 day waiting period.

3. 100% guarantee policy: If you do not get your order Prescription Pharmacy Rx will re-ship the medication or refund your credit card ( Restrictions apply: see following points #A and #B ).

A. Prescription Pharmacy Rx ships from Latin America by regular or certified mail (mailing method is chosen at Prescription Pharmacy's discretion) . If by chance the shipment is held in customs, we will replace the order for free or refund your credit card upon receiving a copy of the notice and a copy of the corresponding envelope for the detained package(s). We do not re-ship a detained order more than two times. Please note that the we only have 5% of our shipments seized by customs from all over the world.

B. Prescription Pharmacy Rx only provides a full refund if the product is damaged during shipping, deteriorated, or if customs has detained it. If the order was shipped in more than one package, then we are only permitted to process a refund if we receive a notice and an envelope for each package detained. Otherwise, we are only able to re-ship the detained portion of the order. If the product is damaged, we will only provide a refund upon receiving the damaged merchandise. We do not provide refunds if we re-ship the order nor do we give partial refunds for an order. Prescription Pharmacy Rx also does not provide refunds nor re-ship an order if the order was placed over 3 months. If there are any problems with your order, please notify us within 48 hours of receiving the product(s). If your order is detained by customs, please notify us within 48 hours of receiving the notice from customs.

4. Your medications will arrive within 25 days from the time we ship the merchandise (normally with 24 hours from placing the order, except weekends or major holidays). If there is any kind of delay please contact us immediately. We do not re-ship an order if you do not contact us within 1 week from the shipment's deadline (from the 25th day deadline).

 

Policies for Product Exchanges

1. For received products, exchanges are only allowed within the first 48 hours of product reception.

2. Exchanges can only be made for the same product and only if the product arrives damaged.

3. The buyer must contact us via e-mail before the established time runs out. In order to proceed with an exchange of the product, the buyer must contact our sales department to receive further instructions for exchanges.

4. Exchanges will not be accepted if the product has been used or opened.

5. The returned product will be reviewed by our logistics operator, whom will then verify that the product is deteriorated. After, we will acknowledge the request for the exchange and re-ship the product(s) no extra charge.

 

Policies for Canceling an Order

1. You can cancel your order within the first 12 hours from placing the order. Please proceed by communicating your decision via an e-mail (or through our web site's "Contact us") and indicate your desire to cancel the order made within the established time.  The refund will be directly made to the client's Credit Card. 

 

Liability Policies

1. If you are dissatisfied in any way with Prescription Pharmacy Rx, any information found therein, or with any Prescription Pharmacy Rx Policies, your sole and exclusive remedy is to discontinue using Prescription Pharmacy Rx services. The use of the web site, the Content and any products (medications) or services discussed or sold via the web site are used at your own risk. Prescription Pharmacy Rx does not encourage self-medication without consultation of a physician.

2. Prescription Pharmacy Rx is not liable for any personal injury, including death, caused by your use or misuse of the Site or Content or by any products (medicine) you purchase from Prescription Pharmacy Rx or a third party. In no event shall Prescription Pharmacy Rx or any third parties be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the web site or the Content whether based on warranty, contract, tort or any other legal theory, and whether or not Prescription Pharmacy Rx is advised of the possibility of such damages.

3. We are not liable for any information wrongfully submitted (intended or not) in order to obtain any products (medicine) or services from Prescription Pharmacy Rx web site.

4. It is the customer's responsibility to know their country's laws, regulations and policies on the importation of the medication one wishes to purchase. Prescription Pharmacy Rx web site manages & exports its products legally from Latin America . It is the buyer's responsibility to adhere to their country's governing laws, regulations and policies. Therefore, Prescription Pharmacy Rx is not liable. 

5. By submitting an order through Prescription Pharmacy Rx web site(s) you agree and accept all of the above policies and procedures.

* Prescription Pharmacy Rx may update its company policies without previous notice.